Running a company that provides luxury renovations can be such a profitable venture. You might have clients with multiple homes in the area or region where you complete projects at. Others might continually purchase homes that need renovations in order to flip them. Client happiness in these luxury projects can make such a huge difference in the reputation of a company. You will find that referrals tend to come through as former clients showing off renovations to friends or family. Below will highlight the various ways that you can ensure client happiness during luxury renovations.
Accurate Timelines Can Be Essential
The timelines that you give a client for any home renovation project is crucial. You do not want to set yourself up for failure by providing unrealistic timelines that no crew could meet. A client does not want their home in disrepair for longer than anticipated. You do not want there to be tension due to delays in the project that have not been planned for in the timeline. Certain clients will care only of the quality of the work though which you should keep in mind.
Work With Only Top Subcontractors
Top subcontractors are going to present themselves in a way a luxury client will deem acceptable. These professionals also need to keep their area as clean as they can despite it being a renovation project. A rental for 15-yard dumpster can be found online whether you are looking for a residential or commercial dumpster rental. There might be families still living in another area of the home during the project. Take the time to figure out which subcontractors you will need regularly to see which provides the quality of work desired.
Proejct Management Software With Client Access
Project management software can allow a client to see the progress being made on their project. You can even communicate within this platform to ensure there is nothing lost. Texts and calls are not always recorded for all to see. You also want to make sure that you have a client view versus contractor view. You do not want comments about unrealistic demands to be commented on only for the client to see as this present a bad image.
Remember The Finished Project Matters Most
The finished project matters the most even if you have had some rough patches with clients. Clients often apologize after seeing a completed project as they could not have envisioned the project turning out so well. Those that have had renovations done by your company in the past will trust that you will provide them with what they want. You want to earn this trust in various ways with new clients which could mean completion of a small project before entering into a much larger project.
Client happiness will help a luxury home renovation company grow in a local area. Expansion can be tricky as you want to maintain the quality the company is known for. Without direct supervision or site management that you can trust, expansion should be done very cautiously.